C
Comarch

Technical Service Desk Team Leader

Middle–Lead Hybrid Krakow, Poland Full-time Posted 3 months ago
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Skills & stack

Skills
ITIL Service Desk Team Leadership

About the role

Comarch is hiring a Technical Service Desk Team Leader at Middle to Lead level for hybrid work in Krakow, Poland. You will coordinate a 10-person engineering team responsible for technical support.

Work format

This is a full-time position requiring C1 English.

Skills and tools

  • ITIL
  • Service Desk
  • Team Leadership

What to prepare

  • Prepare a short example of how you coordinated a Service Desk team.
  • Choose a support case that demonstrates your use of ITIL Incident, Problem or Change Management.
  • Prepare a walkthrough of a team leadership decision, including your actions and the outcome.

Responsibilities

  • Provide hands-on technical support to the team when complex system problems arise.
  • Improve daily support processes to address how the team handles its work.
  • Maintain client relationships and build trust through technical support.
  • Apply ITSM tooling, workflow automation and AI-assisted support.

Requirements

  • Experience managing, leading or coordinating a team in IT support, Service Desk or IT operations.
  • General knowledge of server and network monitoring and maintenance.
  • Knowledge of ITIL Incident, Problem and Change Management.

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C
Comarch
Enterprise

Krakow-headquartered, publicly listed enterprise IT vendor delivering ERP, telecom, healthcare and IoT software and integration services worldwide.

Location
Krakow, Poland
Team size
5000+
Remote policy
Hybrid
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Overview

Seniority
Middle–Lead
Remote policy
Hybrid
Location
Krakow, Poland
Employment
Full-time
English
C1
Posted
Jul 16, 2026

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