T
Tamara
Verified
Application Support Engineer
Junior–Middle
On-site
Saudi Arabia
Full-time
Posted 3 months ago
Skills & stack
Skills
SQL
Ticketing Systems
About the role
Application Support Engineer at Tamara is a Junior to Middle role based in Saudi Arabia. You will handle technical issues raised by customers and merchants using Tamara's fintech super-app.
Work format
This is a full-time, office-based position.
Skills and tools
- SQL
- Ticketing Systems
What to prepare
- Prepare a SQL work sample that demonstrates your proficiency.
- Choose a past support case to explain your troubleshooting, escalation decisions and documented resolution.
- Prepare a support documentation sample that shows how you explain technical issues.
Responsibilities
- Provide technical guidance to support agents through the ticketing system.
- Troubleshoot reported issues and escalate complex cases.
- Own support cases through resolution and document progress updates.
- Write support documentation and maintain knowledge base materials.
- Communicate case details with technical and non-technical stakeholders.
Requirements
- Previous technical support experience is required for this position.
- Advanced SQL proficiency and experience with ticketing systems and support tools.
- Problem-solving skills and a willingness to learn.
Nice to have
- A bachelor's degree in Computer Science, IT or a related field is preferred.
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T
Tamara
Verified
Startup
Riyadh-headquartered fintech and one of Saudi Arabia's first fintech unicorns, offering buy-now-pay-later and digital banking across the GCC; licensed and supervised by the Saudi Central Bank, with of
- Location
- Riyadh, Saudi Arabia
- Team size
- 201-500
- Remote policy
- Hybrid
Overview
- Seniority
- Junior–Middle
- Remote policy
- Office
- Location
- Saudi Arabia
- Employment
- Full-time
- Posted
- Aug 09, 2026