Technical Service Desk Team Leader

Middle–Lead Hybrid Krakow, Poland Full-time نُشرت منذ 3 أشهر

سجّل للتقديم تسجيل الدخول

المهارات والتقنيات

Skills

ITIL Service Desk Team Leadership

عن الوظيفة

Comarch is hiring a Technical Service Desk Team Leader at Middle to Lead level for hybrid work in Krakow, Poland. You will coordinate a 10-person engineering team responsible for technical support.

Work format

This is a full-time position requiring C1 English.

Skills and tools

ITIL
Service Desk
Team Leadership

What to prepare

Prepare a short example of how you coordinated a Service Desk team.
Choose a support case that demonstrates your use of ITIL Incident, Problem or Change Management.
Prepare a walkthrough of a team leadership decision, including your actions and the outcome.

المسؤوليات

Provide hands-on technical support to the team when complex system problems arise.
Improve daily support processes to address how the team handles its work.
Maintain client relationships and build trust through technical support.
Apply ITSM tooling, workflow automation and AI-assisted support.

المتطلبات

Experience managing, leading or coordinating a team in IT support, Service Desk or IT operations.
General knowledge of server and network monitoring and maintenance.
Knowledge of ITIL Incident, Problem and Change Management.